About Us

Outcomes

• Continue to deliver a diverse range of accessible services, programs and activities to the community
• Support vulnerable and disadvantaged community members through inclusive and community-led approaches
• Reduce social isolation and improve community connection for older persons and other vulnerable groups
• Increase participation and engagement opportunities for culturally diverse and emerging community members
• Enhance community events and activities to reflect the diversity and challenging needs of the community

Strategies to achieve

• Undertake regular community consultation, surveys and feedback processes to identify emerging needs and support continuous improvement.
• Provide support services, referrals, education and access to community resources for vulnerable and disadvantaged community members.
• Continue to provide English language support and practical assistance for culturally and linguistically diverse community members.
• Develop programs that support wellbeing, social connection, life skills, digital literacy and financial resilience across all age groups and backgrounds.
• Develop new program for healthy lunch and snacks.
• Expand music, arts, cultural and recreational activities to encourage connection and participation across the community.

Outcomes

• Increased community awareness of BCC services, programs and activities.
• Improved community participation and engagement.
• Promote our activities in a variety of media.

Strategies to achieve

• Maintain up-to-date and accessible website and social media presence.
• Continue community engagement initiatives such as Pop-Up Shops and outreach activities to improve awareness and accessibility of services.
• Promote service, classes and community activities through a range of communication channels including electronic advertising, newsletters and community outreach.
• Distribute promotional materials and newsletters through local community and human service organisations, such as GP surgeries, Relationships Australia, allied health provider rooms etc.

Outcomes

• Maintain safe, functional and accessible community facilities.
• Increase capacity for community programs, activities and service delivery.
• Improve long-term sustainability of BCC facilities and operations.
• Increase opportunities for community participation through welcoming and flexible community spaces.

Strategies to achieve

• Continue fundraising and sustainability initiatives including expansion of Op Shop activities to 5 days a week.
• Develop and fit out the new Community Hive facilities (ex-Salvo Hall) to support expanded community programs, activities and services).
• Improve the accessibility, functionality and usability of community facilities.
• Explore opportunities to increase community use of facilities through partnerships, activities and share community access.

Outcomes

• Increase financial sustainability and organisational resilience.
• Diversify funding opportunities to support community services, programs and facilities
• Strengthen collaborative partnerships and shared community resources
• Improve long-term capacity to deliver affordable and accessible community activities

Strategies to achieve

• Apply for grants and funding opportunities that support community programs, infrastructure and organisational sustainability.
• Develop sustainable revenue opportunities including room and facility hire to support free and low-cost community use of facilities
• Explore opportunities for shared use of facilities, resources and partnerships with community organisations and service providers
• Continue to expand retail Op Shop and social enterprise activities that contribute to organisational sustainability and community outcomes
• Monitor and evaluate fundraising and revenue-generating activities to improve effectiveness and long term outcomes

Outcomes

• Increase and retain a strong volunteer and staff base
• Support staff and volunteers through training and professional development opportunities
• Strengthen organisational capacity and community service delivery

Strategies to achieve

• Support staff and volunteers through regular communication, engagement and team development activities, including regular staff and volunteer meetings
• Identify training and skills gaps through regular feedback and performance processes
• Provide training and professional development opportunities that reflect the services and programs delivered by BCC
• Continue volunteer recruitment and retention activities to strengthen community participation and organisational capacity

Outcomes

• Maintain a safe, inclusive, and welcoming environment for staff, volunteers and community members
• Strengthen workplace health and safety practices across all activities and facilities
• Support continuous improvement in organisational systems, service and operations

Strategies to achieve

• Maintain a structured policy and procedure review program to support good governance, safety and best practice
• Review and update policies and procedures annually, or earlier where operational, legislative or community circumstances require
• Review earlier than yearly if situations change
• Ensure policy and procedure reviews are completed in timeframes
• Promote a positive and respectful environment supporting the wellbeing and safety of staff, volunteers, and service users
• Continue to strengthen workplace health and safety processes across all programs, activities and facilities